Refund policy

At The Perfume Boutique, your satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, you can return your item within 30 days of receiving it, provided it meets the conditions below.

Eligibility for Returns

To qualify for a return or refund:

The perfume must be new, unused, and unboxed.
The product must be in its original packaging with all labels and seals intact.
Proof of purchase (such as your order number or confirmation email) is required.

We cannot accept returns for opened, used, or damaged perfumes unless they arrived faulty or incorrect.

How to Request a Return

Email us at info@theperfumeboutique.co.uk with your order details.
Our customer care team will confirm eligibility and provide return instructions.
Once approved, securely package your item and return it to the provided address.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you by email.
Approved refunds will be processed to your original payment method within 5–7 business days.
If your return is not eligible, we will contact you to discuss the next steps.

Damaged or Incorrect Items

If your item arrives damaged or not as described, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or a full refund at no extra cost.

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